One of the most curious topics about electric cars is how the service process proceeds in case of malfunction. One of the issues that users are curious about, especially throughout the Togg brand, is how they can receive service in both maintenance and malfunction situations after purchasing a car. In our video, we discussed in detail how the brand’s portable service works, how the process progresses, and how the authorities came to fix the car’s malfunction, along with the rear luggage unit (ETK) malfunction that occurred in the Togg T10X, which has been used for approximately 70 thousand kilometers.

Mobile service comes to the user’s location

After the service request is created, Togg’s portable service vehicle reaches the location of the vehicle and performs an on-site technical inspection. In this way, primary inspections and some repair processes for many malfunctions that do not need to be taken to service can be carried out at the user’s location. Mobile service vehicle; It is equipped with professional equipment such as tire dismounting and mounting machine, balancing device, compressor, generator and computerized fault detection systems. In this way, many maintenance and technical interventions can be carried out in the field.

Fault detection is done through electronic systems

Togg’s technical team accesses the vehicle via OBD contact and performs diagnostic inspections. While the electronic control units are scanned, the source of the malfunction is detected. If necessary, the electrical system of the vehicle can be supported with the help of the generator in the portable service vehicle.

Togg Mobile Service is also quite full of hardware. In case of all possible malfunctions, all kinds of assistance can be provided on-site with the equipment inside. In case of a problem that may arise regarding charging and electricity, all electrical parts of your Togg can be reactivated with the generator included in the Mobile Service.

The replacement vehicle service offered for vehicles that need to remain in the authorized service also stands out as one of the supplements offered by Togg to its users. With the newly launched system, when you bring your Togg to the service, you can now provide replacement vehicle support if your process will take a long time. In this way, it is aimed to ensure that users’ transportation is not interrupted during the maintenance or repair process.

So, what do you think about Togg’s roadside assistance and service infrastructure service quality? Do you find the service network throughout Türkiye sufficient? Don’t forget to share your own experiences and ideas with us in the comments section!