A user encountered a PNY RTX 5090 warranty waiver for their RTX 5090 graphics card, which experienced a hardware failure while idle. The company claims the failure was caused by using a different 12VHPWR cable instead of the one that came with the graphics card.

The user stated that upon reviewing PNY’s official warranty documents, they found no clause restricting the use of third-party cables. PNY maintains that only cables approved by them are covered under warranty, while the user emphasizes that they did not use any random adapter or converter.

Uncertainty in Warranty Terms

The graphics card in question was used with an ASRock PG-1600G power supply supporting the ATX 3.1 standard. The user argues that the power supply uses its own native 12VHPWR cable and that this does not constitute a technical defect.

In response, PNY states that all graphics cards require a 16-pin connector come with an approved cable in the box. The company says that any configuration other than this cable will void the warranty in cases of melting or burning.

However, the user points out that PNY’s installation guide does not mention a 16-pin cable, only 6 and 8-pin cables. The company’s new documents dated Rev 02.28.2025 also do not contain any restrictions regarding cable or power supply connections.

PNY avoids explaining why these details are not included in the documentation when defending its decision to void the warranty. The user states that, based on their research, they are certain that the warranty rules do not include such a restriction.

Final Decision and User Reaction

A senior technical officer at PNY stated that the decision was final, without responding to the user’s questions regarding the warranty terms. Following this statement, the company closed the support claim, ending the process.

The user who shared the issue on Reddit stated that the graphics card was operating with the stock VBIOS and that the power limit was kept below the default values. This strengthens the argument that the hardware failure was not due to user error.

Many users argue that PNY’s stance is unfair and suggest that the matter should be taken to higher management. The fact that a restriction not mentioned in the warranty documents was cited has become a significant topic of discussion in the technology community.

It is noteworthy that the company did not clearly state the situations outside the warranty coverage and rejected the user with unclear rules. PNY’s approach has reignited debates about transparency in hardware manufacturers’ warranty processes.

Do you think graphics card manufacturers should have the right to void the warranty for using cables other than those included in the box?