Apple has ended official service support for the iPhone X and the 2018 15-inch MacBook Pro models by adding them to the obsolete products list.
Apple has officially categorized the iPhone With this decision, official repair and replacement support offered by Apple or authorized service providers for these devices has ended.
According to the company’s criteria, products that have been discontinued for more than seven years are considered “obsolete.” This means that users can no longer receive technical support for their devices through official channels.
The Meaning of the Obsolete Products List and the History of the Devices
Released in 2017, the iPhone X was notable for being the first model to use Apple’s Face ID technology and for eliminating the classic Touch ID home button. This device, which brought OLED screen technology to the iPhone series, also started a new era in the portable world with its notched design.
iPhone X users encountered green lines appearing on the edges of the screen and some technical problems with the Face ID module when it was released. At that time, Apple implemented in-store exchange programs for these issues but did not make a general recall decision for the device.
Another device added to the list is the 2018 15-inch MacBook Pro, which was the first MacBook model to incorporate Apple’s T2 security chip. This chip controlled critical security functions such as Touch ID data and secure boot management.
The same MacBook Pro model is also remembered for its controversial butterfly keyboard design. Apple ran an exchange program for this keyboard design that continued until 2024.
A New Era for Software Support and Users
On the software side, the iPhone
With the end of official service support, individuals who are still actively using these devices need to turn to third-party repair services. However, as of 2026, whether the repair costs of these old devices are economical compared to the current value of the device is a matter of debate.
What do you think about Apple removing these two iconic devices from the support list?