Samsung acknowledged a problem with the Voice Recorder application, which is frequently used to take meeting and lecture notes. Users were reporting that the app suddenly crashed when trying to summarize transcribed records.

The root of the problem lies in Galaxy AI features and data processing settings on the device. Samsung confirmed that this situation occurs especially on devices using One UI 8.5 version.

How to solve the crash problem?

Samsung has released a new update to fix the bug that caused the app to crash. The company stated that users should upgrade the Voice Recorder application to the latest version.

Users experiencing the problem v21.5.86.26They need to install the update with version number. This update ensures that the application works stably again.

To perform the update process, just open the Galaxy Store application. You can reach the relevant page by searching for the Voice Recorder application on the store and tap the update button.

Galaxy AI and data processing details

The Voice Recorder app uses Galaxy AI technology for transcription and summarization. Users can choose whether data will be processed in the cloud or on-device, based on their privacy preferences.

According to Samsung’s statement, the crash problem occurs especially when the “Process data only within the device” option is active. This setting aims to protect user privacy by ensuring that data is not sent to the cloud.

However, attempting to summarize transcribed records with this setting enabled was causing an unexpected error in One UI 8.5. In its announcement through the forums, the company emphasized that it was aware of this situation and that the solution was ready.

The fact that users encounter such technical glitches once again reveals the complexity of artificial intelligence operations on the device. Samsung aims to improve the user experience with this update.

Have you encountered a similar crash problem while using the Voice Recorder application on your Samsung device?