LG has officially responded to claims that its smart TVs constantly listen to users and collect data. The company stated that these claims stem from misunderstandings and that user privacy is a fundamental principle of its products.

The complaints regarding LG smart TVs raised questions about the security of users’ personal data. To address these concerns, the company published detailed information about the operating principles of its products.

Background of the Allegations and LG’s Response

A 135-minute video prepared by Gamers Nexus, Level1 Techs, and independent cybersecurity researchers claimed that LG TVs could record audio even while in sleep mode. The report also claimed that the devices collected sensitive data such as IP addresses, geographic locations, and nearby WiFi networks, even when they were not connected to the television.

LG issued a comprehensive statement following these complaints, stating that its televisions do not always record or transmit user conversations. The company stated that the voice command process only begins when the user uses a wake-up call or presses the volume button on the remote control.

This statement refuted the claim that the televisions were constantly listening in the background. LG specifically emphasized that voice data is not stored for later download when the television’s internet connection is interrupted.

Data privacy and security measures

LG stated that features such as Automatic Content Recognition, voice recognition, and interest-based advertising on televisions are entirely optional. It was stated that these features are disabled by default and do not activate without the user’s consent.

The company emphasized that user privacy is a fundamental part of its products and that there is no compromise on this matter. Addressing the security vulnerability claims in the report, LG acknowledged that no connected product is entirely immune to cybersecurity risks.

Therefore, it stated that monitoring, testing, and optimization processes are always carried out throughout the product lifecycle. These steps taken to protect user data reflect the company’s approach to security.

LG categorically denied claims that televisions collect information even when disconnected from the network. The company stated that it felt the need to make this statement to clarify misunderstandings about the working principles of its products.

As data security gains increasing importance in the technology world, such claims continue to attract user attention. LG’s detailed response aims to provide transparency regarding the working principles of the devices.

Users controlling their privacy settings plays a critical role in protecting personal data. As the role of smart devices in the home environment increases, these kinds of security discussions are expected to continue.

The company stated that it will continue to improve its products with security updates in the future. Do you think smart TVs are transparent enough in terms of data collection policies?