Getir stands out as not just a courier operation, but a technology company that bases its foundation on artificial intelligence. Hundreds of micro artificial intelligence agents working in the background of the company; It manages critical processes such as order picking, courier rotation, delivery time estimation and waste prevention in seconds. These systems, which reach an accuracy rate of over 95%, especially in “Delivery Arrival Time” (TVS) predictions, aim to maximize both customer experience and courier security.

• 95% Success in TVS Predictions:Thanks to artificial intelligence agents, Getir processes data such as weather, location and courier density and updates delivery times within seconds.

• Gyroscope Tracking for Courier Security:A special safety score is created for each courier by tracking the sudden braking, acceleration and swaying movements of the couriers with the gyroscope data on smartphones.

• Zero Waste Target with Forecasting:Artificial intelligence follows the warehouse-based consumption rate and expiration dates of products and creates automatic campaigns to prevent waste.

Getir’s Back Kitchen: How Do Artificial Intelligence Agents Work?

Behind Getir’s operational success are artificial intelligence agents, which are unnoticeable from the outside but shoulder a huge workload in the kitchen. The company defines itself as one of the rare structures that not only uses artificial intelligence but is built entirely on this technology. From the moment the user opens the application, dozens of agents in the background communicate with each other and start optimizing the process.

The system, which acts as the “conductor” between these agents, first calculates the delivery arrival time. Parameters such as the number of couriers in the warehouse, the locations of the couriers, seasonal conditions and even the day of the week are included in this calculation. If a new order arrives from the same apartment building while the courier has not yet left the warehouse, the system recalculates the entire universe within 30 seconds and makes the route most efficient.

High Accuracy in Delivery Times

TVS (Delivery Arrival Time) system, one of Getir’s most striking features, blends historical data with current data. The system predicts with 95% accuracy how long it will take a courier to get from point A to point B under current traffic and weather conditions. These predictions are updated every 30 seconds to ensure that the most accurate information reaches the user.

Courier Security and Artificial Intelligence Based Inspection

For Getir, artificial intelligence does not only mean speed; It is also used as the greatest guarantor of field security. The phone’s gyroscope data is tracked through the application used by couriers. In this way, how suddenly the courier brakes, how he enters bends and his balance in traffic are analyzed.

Thanks to the “safety score” created, couriers who drive risky vehicles are identified and directed to necessary training or removed from the system in critical situations. Additionally, the system prohibits couriers from entering dangerous routes such as main roads, highways or bridges; Couriers who go off route are instantly detected by artificial intelligence.

Map Engine: Motorcycle-Specific Navigation

Getir goes beyond standard map services and uses its own “Map Engine” system. This engine is not just car-focused, it is optimized according to the field realities of couriers. For example, if a street market is established in a region or a street is risky for a courier, artificial intelligence automatically changes the route by processing this data.

“Waste Detection” Algorithms That Prevent Waste

Artificial intelligence agents manage not only the external operation but also in-warehouse efficiency. The agent called “Waste Detection” instantly monitors the consumption rate and expiration dates of the products in each warehouse. If there is a risk of a certain product group turning into waste in a warehouse, the system automatically triggers the campaign agent. In this way, while waste is prevented, the user is offered special discounts and opportunities such as “Buy 3, Pay for 2”.

Artificial Intelligence Support in Corporate Processes

The impact of artificial intelligence is not limited to courier and warehouse processes. Getir’s legal and software teams also benefit from artificial intelligence agents. For example, requests for information (negotiations) from official authorities are read by artificial intelligence, relevant data is withdrawn from the system and a draft response is prepared. At the last stage, the process is completed with the approval of a lawyer, which reduces the workload incredibly.

Getir believes that rather than replacing humans, artificial intelligence increases the efficiency of existing roles. It is stated that product managers can now do prototyping with the help of artificial intelligence and software processes are accelerated.