Vodafone Türkiye shared its financial year results covering the period April 2025 – March 2026 with the public. Over the past year, the company has made a huge investment of 28.8 billion TL in order to contribute to Türkiye’s digital transformation. Seeing the reward of these investments in growth figures, the operator increased its service revenues organically by 45.2 percent compared to the previous year, reaching 144.8 billion TL. In particular, the simultaneous deployment of 5G technology in 81 provinces and the spread of artificial intelligence-supported customer services stand out as the most strategic moves of this period.

• Vodafone Türkiye increased its service revenues by 45.2 percent to 144.8 billion TL, and its total investment amount to 28.8 billion TL annually.

• The company broke a significant record in the sector by simultaneously commissioning 5G technology in 922 districts in 81 provinces of Turkey as of April 1.

• While artificial intelligence-based assistant TOBi interacted with 7.1 million users monthly, digital finance solution Vodafone Pay exceeded the 10 million user threshold.

5G Revolution in Network Investments

For Vodafone Türkiye, the 2025-26 fiscal year was not only a period of financial growth but also a year of technological leap. The company has created one of the widest coverage areas in Turkey by investing over 100 billion TL in its network, excluding spectrum costs, in the last 5 years. The most tangible fruit of this preparation process was 5G.

Vodafone, which activated the 5G signal in all 81 provinces and a total of 922 districts as of April, spent 3.4 million hours for this process. This technological transformation, implemented with a huge ecosystem consisting of 15 thousand direct and indirect employees, is not only about speed; It also offers low latency and high data capacity. As stated by Vodafone Türkiye CEO Engin Aksoy, the aim is to spread the technology to the base by offering approximately 4 billion TL of additional benefits to customers for the 5G launch.

Artificial Intelligence and Digitalization in Customer Experience

The operator’s rise in digital channels has also reached remarkable levels. While the number of monthly active customers using platforms such as Vodafone Yanimda and Online Self Service increased to 18.1 million, the number of monthly interactions on these channels reached 345 million. There is also a significant increase in the amount of data usage; Total mobile data usage increased by 11.7 percent and reached 5,540 petabytes.

On the customer service side, artificial intelligence assistant TOBi has now become the main service channel rather than an assistant. Capable of performing more than 1,000 different transactions, TOBi increases operational efficiency by resolving 92 percent of incoming requests at the first contact. The rate of customers using the voice response system has increased to 58 percent. On the financial technologies side, Vodafone Pay supports the vision of establishing an ecosystem beyond telecommunications by reaching 10 million unique users.

Postpaid Line Dominance in the Number of Subscribers

When Vodafone Türkiye’s mobile customer base is examined, it is seen that a growth strategy focused on quality and loyalty is followed. While the total number of mobile subscribers reached 31.9 million, including machine-to-machine communication (M2M), the number of direct mobile customers was recorded as 25.2 million. The most critical data for the company was the increase in the number of postpaid subscribers. Postpaid subscribers constitute 86.1 percent of Vodafone’s total customer base, which gained 926 thousand new postpaid subscribers in the last year. On the fixed broadband side, the company continues to serve 1.3 million customers.

Social Responsibility and Social Contribution

Vodafone Türkiye stands out with its social investments as well as economic data. The company, which has touched the lives of 4.5 million people since 2007 through the Vodafone Foundation, has made a total social contribution of 4 billion TL. While more than 61 thousand women were given digital literacy and marketing training, especially with the “Digital is My Job” project, it was calculated that every 1 TL investment made in the project returned 15.73 TL to the society. In addition, reaching 118 thousand students within the scope of the “Artificial Intelligence Stars” project once again proves the importance given to the technologies of the future.